Homeowner guide

Preparing a roofing inquiry

A little preparation helps your request move forward. Share your property address and a few roof details so staff can reply with the right next steps.

Start with your property address

Your street address is the single most useful detail. An accurate address helps staff understand your property and reach out about next steps.

Note your roof age and history

An approximate roof age and any known events, like a recent storm, help frame what you are seeing. You do not need exact dates.

Describe what you see from the ground

Shingle granules in the gutters, a dark streak on a slope, or a stain on a ceiling are useful observations. Note where on the roof or in the house you see it.

Choose the help that fits

Pick the request that best matches your situation, like installation, repair, inspection, maintenance, coating, ice dam removal, or attic venting. If you are not sure, choose other and describe what you notice.

Ready to send your request?

Share your property address and what you need. Staff review your request and reply about next steps.